If you are a Web EDI vendor, please send your query to apac-frontoffice@bms.com. For paper copies - be sure you have mailed your invoice correctly to the correct Place of trade. Also check that you have fulfilled all the invoicing requirements.
You should be invoicing one of these companies :
Bristol Myers-Squibb (Singapore) Pte. Limited (0080)
Bristol-Myers Squibb (NZ) Limited (0056)
Bristol Myers-Squibb Australia Pty Ltd (0042)
Bristol Myers Squibb India Private Limited (0548)
Please ensure the correct billing address is used as defined on the purchase order.